[Infographic] Net Promoter Score Formula Tree

Have you heard of the Net Promoter Score formula?

If you aren’t using a valuable metric to gather insight on your customer experience, you risk falling behind the competition. The facts are:

Yikes! You’ll lose almost all your unhappy customers without ever knowing.

So what can you do?

Measure your NPS! Here’s a breakdown of what your Net Promoter Score looks like. Check out the in-depth blog post here.

Net Promoter Score Formula: Infographic

net promoter score formula infographic


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