- October 16, 2017
- Posted by: danadolan
- Category: Customer Experience, Entrepreneurship, Infographics
Have you heard of the Net Promoter Score formula?
If you aren’t using a valuable metric to gather insight on your customer experience, you risk falling behind the competition. The facts are:
- 96% of unhappy customers won’t tell a customer service representative
- 91% of unhappy customers will never come back
Yikes! You’ll lose almost all your unhappy customers without ever knowing.
So what can you do?
Measure your NPS! Here’s a breakdown of what your Net Promoter Score looks like. Check out the in-depth blog post here.
Net Promoter Score Formula: Infographic
Ready to upgrade your customer experience?
We can help. Get more info here.